Our Commitment to Privacy

At Saffron Unisex Salon & Spa ("Saffron Spa," "we," "us," or "our"), your privacy is of paramount importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book appointments, or engage with our services. We are committed to maintaining the confidentiality, integrity, and security of any personal information you entrust to us.

Information We Collect

We may collect the following types of information to provide and improve our spa services:

• Personal Identification Information: Name, phone number, email address, date of birth, and gender when you book an appointment or contact us.
• Health & Wellness Information: Any relevant health conditions, allergies, or preferences you voluntarily share to ensure safe and effective treatments (e.g., massage therapy contraindications).
• Booking & Transaction Data: Appointment history, service preferences, payment details (processed securely via third-party gateways).
• Technical Data: IP address, browser type, device information, and cookies when you interact with our website.
• Communication Data: Records of your inquiries, feedback, or messages sent via WhatsApp, email, phone, or contact forms.

How We Use Your Information

Your information helps us deliver a personalized and safe spa experience. We use your data for:

• Appointment Management: Scheduling, confirming, rescheduling, or reminding you of your spa visits.
• Service Personalization: Tailoring treatments (e.g., Aromatherapy, Deep Tissue, Thai Massage) to your specific needs and preferences.
• Communication: Responding to inquiries, sending booking confirmations, wellness tips, promotional offers (with your consent), and important updates.
• Improving Our Services: Analyzing feedback and usage patterns to enhance our spa menu, customer experience, and website functionality.
• Legal Compliance: Fulfilling legal obligations, resolving disputes, and enforcing our terms and conditions.

Sharing Your Information

We respect your privacy and limit third-party sharing to essential operations only:

• Service Providers: We may share data with trusted partners who assist in payment processing, appointment scheduling software, email delivery, or analytics — all bound by strict confidentiality agreements.
• Legal Requirements: If required by law, court order, or governmental regulation, we may disclose information to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred. You will be notified of any such change.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and improve content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features.

Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Secure SSL encryption for data transmitted through our website and booking forms.
• Limited access to personal data — only authorized staff (e.g., spa managers, therapists) with a legitimate need can access client information.
• Regular security audits and updates to our systems.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage you to take precautions when sharing sensitive information.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Appointment and contact records are typically kept for up to 7 years for operational and legal compliance. You may request deletion of your data where applicable.

Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal limitations.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
• Portability: Receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details provided below. We will respond within a reasonable timeframe (typically 30 days).

Children's Privacy

Our services are directed toward adults aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to external sites (e.g., Google Maps, WhatsApp, YouTube). We are not responsible for the privacy practices or content of those third-party platforms. We encourage you to review their privacy policies before interacting with them.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The revised version will be indicated by an updated "Last Updated" date. We encourage you to review this page periodically. Significant changes will be communicated via our website or direct notification where appropriate.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us:

• Saffron Unisex Salon & Spa
• Near Hutatma Chowk, Kirloskar Road, Belagavi - 590001, Karnataka, India
• Phone: +91 81973 24422
• WhatsApp: +91 81973 24422
• Email: privacy@saffronspa.com